Returns & Refunds Policy
Return, Shipping and Cancellation Policy
U.S and P.R return policy
At CeesayEnt, we want you to be happy with your purchase, and we apologize if it does not arrive as expected. If you are not satisfied with your order, we are pleased to provide exchanges and returns for all items purchased from us if the following conditions are met:
CeesayEnt Store offers a seven-day 100% satisfaction guaranty for our products. If for any reason, you are unsatisfied with your purchase, you may request a return. While we do not issue refunds, we are happy to accept your return for store credit (it does not expire) or help you process an exchange. We cannot guarantee the availability of items—final sale items (not regular priced items, sales, discount codes, flash sales). To request a return, please get in touch with our customer care at firstname.lastname@example.org.
*Returns will be issued as store credit, no money returns, STORE CREDIT. No exceptions.
Please note that we will only accept returns with the following conditions:
- Returns must be received unwashed, unworn, and with tags attached.
- If we do not get your return within 15 days of return approval, said return would not be accepted, and your package will be rejected upon arrival.
- Swimwear, white clothing, accessories, and sale items are FINAL SALE and not returnable.
- A 10% restocking fee will be assessed after a fifth return. You will receive your store credit minus the restocking fees.
- When returning an item, please send back the entire outfit, including hot pants, shocks, both pieces if it’s a two-piece set, and belts when included; otherwise, your return will not be accepted.
- We recognize that returns are essential to our customers. To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern through electronic analysis, we may restrict or refuse future transactions from such customers on our website.
- Please note that we reserve the right to refuse returns if we believe a customer is returning excessively.
- All tags, including CeesayEnt Store tags, must be attached to our original tagging method.
- Would you please allow up to five days after we receive the merchandise to process your store credit?
- In case of an exchange, we will not send items without first receiving your return, nor will we provide store credits before the merchandise arrives at us
- All returns must meet these requirements to be effective
- We reserve the right to refuse unreasonable returns
- All unapproved returns will be sent back to the customer at the customer’s expense.
- Shipping fees are nonrefundable. The customer is responsible for return shipping fees to send the order back. All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected.
- A $10.00 restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an “undeliverable” address.
- If your order was free standard shipping ($100+ or more), but the item is sent back to us due to an undeliverable address, the shipping charges will be deducted from your store credit.
- We reserve the right to refuse returns that do not meet our requirements
- We kindly ask to allow up to four business days to process orders, unless marked as pre-order, which will take longer and will be shipped out as soon as the product is available
RETURNS PROCESSING TIME – Please allow 3-5 business days to process your online credit after receiving your package. You will be notified via email when your return is processed and your online credit is issued.
DAMAGES/WRONG PRODUCT SENT – We strive for outstanding service! But sometimes mistakes happen.
- Damages must be reported within 24 hours of receiving the merchandise or we will not be able to replace it.
- If a product is damage upon arrival or the wrong product was sent, we will provide the option to replace the merchandise for the same item. If, for any reason, you do not want a replacement for the same item, the return shipping cost should be covered by the customer, and we will provide you store credit.
CAN I SEND BACK ITEMS FROM DIFFERENT ORDERS? Yes! Multiple orders can be a return on the same package; please include the corresponding order numbers for each item inside the package. We encourage our customers to print out the invoice for each order online and to have each form inside the return package.
LOST OR STOLEN PACKAGE We ship via USPS, UPS, FEDEX, AND DHL for international orders, which all provide secure, easy, and trackable shipping methods. If your package gets lost in transit, we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. Once the carrier has a hold of the package, we cannot be responsible for delivered items that have been lost or stolen. We ship through the USPS, which provides safe, easy, and traceable shipping methods. If your package is lost in transit, we will do our best to help you. Once we deliver the package to the transport company, we can not be responsible for delays in the logistics of delivering your package. Remember to take into account holidays and non-working weekends for the USPS and the already mention transport companies. Please contact the shipping company.
DISCOUNT CODES AND PROMOTIONS: Any discount code/promotions will be considered a final sale. If you ever get a discount code sent to you on a previous order, it will automatically expire in 30 days.
CANCELLATION We do not accept cancellations once your order has been shipped out. Once you have clicked on the “complete order” button and your order is shipped out; unfortunately, it is not possible to cancel your order.